In 2026 Belmont scored above the CCSSE cohort average on 2 of 5 benchmarks, compared with 1 of 5 in 2023.
CCSSE benchmarks
Benchmark scores are standardized so that 50 is the average of all colleges in that year’s CCSSE cohort. Support for Learners has no 2019 score in the data.
Active and Collaborative Learning
Belmont scored 52.1 in 2026, above the cohort average of 50, compared with 52.2 in 2023.
Student Effort
Belmont scored 48.7 in 2026, below the cohort average of 50, compared with 45.4 in 2023.
Academic Challenge
Belmont scored 48.4 in 2026, below the cohort average of 50, compared with 46.9 in 2023.
Student-Faculty Interaction
Belmont scored 51.5 in 2026, above the cohort average of 50, compared with 50.0 in 2023.
Support for Learners
Belmont scored 37.9 in 2026, below the cohort average of 50, compared with 44.5 in 2023.
Biggest changes since 2023
Share of students giving the response shown, among questions at least 30 students answered in both years. Up is not always better: some questions ask about skipping class or reasons to withdraw.
Largest increases
- Worked with other students on projects during class+14.8 ptsOften or very often: 49.5% in 2023, 64.3% in 2026
- Made a class presentation+14.0 ptsOften or very often: 18.8% in 2023, 32.8% in 2026
- Lack of finances (reason to withdraw)+13.4 ptsLikely or very likely: 36.6% in 2023, 50.0% in 2026
- In what range was your overall high school grade point average (GPA)?+12.1 ptsA: 38.5% in 2023, 50.6% in 2026
- Number of written papers or reports of any length+11.4 pts5 or more: 48.2% in 2023, 59.6% in 2026
- My own income/savings (paying for college)+10.7 ptsMajor source: 34.4% in 2023, 45.1% in 2026
- Mark the response that best represents the extent to which your examinations during the current academic year have challenged you to do your best work at this college+10.5 ptsChallenging (5–7 of 7): 59.4% in 2023, 69.9% in 2026
- Working full-time (reason to withdraw)+10.0 ptsLikely or very likely: 35.3% in 2023, 45.3% in 2026
Largest decreases
- Academic advising/planning (satisfaction)−31.1 ptsVery satisfied: 68.2% in 2023, 37.1% in 2026
- Student organizations (satisfaction)−25.0 ptsVery satisfied: 47.5% in 2023, 22.5% in 2026
- Career counseling (satisfaction)−21.0 ptsVery satisfied: 45.9% in 2023, 24.9% in 2026
- Transfer advising/planning (importance)−19.8 ptsVery important: 36.9% in 2023, 17.1% in 2026
- Career counseling (importance)−16.6 ptsVery important: 42.4% in 2023, 25.8% in 2026
- Transfer advising/planning (usage)−16.3 ptsUsed at least once: 23.0% in 2023, 6.7% in 2026
- Computer lab (importance)−14.9 ptsVery important: 46.2% in 2023, 31.3% in 2026
- Grants (paying for college)−14.0 ptsMajor source: 41.3% in 2023, 27.3% in 2026
Every question by year
Share of students giving the response in the “Counts as” column. Question sets follow Belmont’s CCSSE codebook.
| # | Question | Counts as | 2019 | 2023 | 2026 | Change since 2023 |
|---|---|---|---|---|---|---|
| 3 | Have you taken this survey in another class this academic term? | Yes | 0.0% | 0.0% | 0.0% | 0.0 pts |
| 4a | Asked questions in class or contributed to class discussions | Often or very often | 73.9% | 75.0% | 65.0% | −10.0 pts |
| 4b | Made a class presentation | Often or very often | 22.8% | 18.8% | 32.8% | +14.0 pts |
| 4c | Prepared two or more drafts of a paper or assignment before turning it in | Often or very often | 44.1% | 35.6% | 38.5% | +2.9 pts |
| 4d | Worked on a paper or project that required integrating ideas or information from various sources | Often or very often | 61.0% | 56.4% | 64.6% | +8.2 pts |
| 4e | Come to class without completing readings or assignments | Often or very often | 11.5% | 6.8% | 6.0% | −0.8 pts |
| 4f | Worked with other students on projects during class | Often or very often | 57.5% | 49.5% | 64.3% | +14.8 pts |
| 4g | Worked with classmates outside of class to prepare class assignments | Often or very often | 26.0% | 24.3% | 24.7% | +0.4 pts |
| 4h | Tutored or taught other students (paid or voluntary) | Often or very often | 9.2% | 3.8% | 5.2% | +1.4 pts |
| 4i | Participated in a community-based project (service-learning activity) as part of a regular course | Often or very often | 5.1% | 6.3% | 4.4% | −1.9 pts |
| 4j | Used e-mail to communicate with an instructor | Often or very often | 78.6% | 75.7% | 77.7% | +2.0 pts |
| 4k | Discussed grades or assignments with an instructor | Often or very often | 55.9% | 49.8% | 54.0% | +4.2 pts |
| 4l | Talked about career plans with an instructor or advisor | Often or very often | 35.3% | 41.8% | 40.1% | −1.7 pts |
| 4m | Discussed ideas from your readings or classes with instructors outside of class | Often or very often | 18.9% | 16.3% | 18.5% | +2.2 pts |
| 4n | Received prompt feedback (written or oral) from instructors on your performance | Often or very often | 64.9% | 63.2% | 67.7% | +4.5 pts |
| 4o | Worked harder than you thought you could to meet an instructor's standards or expectations | Often or very often | 53.6% | 52.3% | 44.8% | −7.5 pts |
| 4p | Worked with instructors on activities other than coursework | Often or very often | 13.2% | 11.1% | 12.4% | +1.3 pts |
| 4q | Discussed ideas from your readings or classes with others outside of class (students, family members, co-workers, etc.) | Often or very often | 48.7% | 50.7% | 55.9% | +5.2 pts |
| 4r | Had serious conversations with students who differ from you | Often or very often | 28.3% | 23.3% | 16.7% | −6.6 pts |
| 4s | Skipped class | Often or very often | 3.7% | 3.1% | 2.9% | −0.2 pts |
| 5a | Memorizing facts, ideas, or methods from your courses and readings so you can repeat them in pretty much the same form | Quite a bit or very much | 71.4% | 66.0% | 65.2% | −0.8 pts |
| 5b | Analyzing the basic elements of an idea, experience, or theory | Quite a bit or very much | 65.6% | 65.3% | 66.1% | +0.8 pts |
| 5c | Forming a new idea or understanding from various pieces of information | Quite a bit or very much | 66.5% | 66.0% | 60.1% | −5.9 pts |
| 5d | Making judgements about the value or soundness of information, arguments, or methods | Quite a bit or very much | 55.1% | 50.5% | 40.8% | −9.7 pts |
| 5e | Applying theories or concepts to practical problems or in new situations | Quite a bit or very much | 66.9% | 59.0% | 67.1% | +8.1 pts |
| 5f | Using information you have read or heard to perform a new skill | Quite a bit or very much | 73.9% | 73.7% | 75.2% | +1.5 pts |
| 6a | Number of assigned textbooks, manuals, books, or packets of course readings | 5 or more | 63.7% | 59.7% | 60.8% | +1.1 pts |
| 6b | Number of books read on your own (not assigned) for personal enjoyment or academic enrichment | 5 or more | 18.9% | 18.8% | 22.3% | +3.5 pts |
| 6c | Number of written papers or reports of any length | 5 or more | 52.4% | 48.2% | 59.6% | +11.4 pts |
| 7 | Mark the response that best represents the extent to which your examinations during the current academic year have challenged you to do your best work at this college | Challenging (5–7 of 7) | 59.2% | 59.4% | 69.9% | +10.5 pts |
| 8a | Internship, field experience, co-op experience, or clinical assignment | Yes | 42.7% | 49.7% | 56.7% | +7.0 pts |
| 8b | An English course taught specifically for students whose first language is not English (ESL, ESOL) | Yes | 5.8% | 7.1% | 4.3% | −2.8 pts |
| 8c | Developmental/remedial reading course (also referred to as Basic Skills, College Prep, etc.) | Yes | 19.6% | 21.8% | 24.0% | +2.2 pts |
| 8d | Developmental/remedial writing course (also referred to as Basic Skills, College Prep, etc.) | Yes | 24.5% | 27.0% | 26.1% | −0.9 pts |
| 8e | Developmental/remedial math course (also referred to as Basic Skills, College Prep, etc.) | Yes | 39.1% | 32.3% | 32.8% | +0.5 pts |
| 8f | Honors course | Yes | 6.0% | 6.5% | 4.0% | −2.5 pts |
| 9a | Encouraging you to spend significant amounts of time studying | Quite a bit or very much | 76.4% | 74.6% | 71.4% | −3.2 pts |
| 9b | Providing the support you need to help you succeed at this college | Quite a bit or very much | 68.1% | 75.2% | 62.9% | −12.3 pts |
| 9c | Encouraging contact among students from different economic, social, and racial or ethnic backgrounds | Quite a bit or very much | 40.7% | 45.2% | 42.7% | −2.5 pts |
| 9d | Helping you cope with your non-academic responsibilities (work, family, etc.) | Quite a bit or very much | 21.7% | 25.7% | 21.7% | −4.0 pts |
| 9e | Providing the support you need to thrive socially | Quite a bit or very much | 31.4% | 39.4% | 30.1% | −9.3 pts |
| 9f | Providing the financial support you need to afford your education | Quite a bit or very much | 44.4% | 52.0% | 43.4% | −8.6 pts |
| 10a | Preparing for class (studying, reading, writing, rehearsing, doing homework, etc.) | More than 10 hours a week | 28.3% | 24.6% | 28.4% | +3.8 pts |
| 10b | Working for pay | More than 10 hours a week | 70.7% | 65.6% | 69.9% | +4.3 pts |
| 10c | Participating in college-sponsored activities (organizations, campus publications, student government, intramural sports, etc.) | More than 10 hours a week | 0.3% | 1.3% | 1.4% | +0.1 pts |
| 10d | Providing care for dependents living with you (parents, children, spouse, etc.) | More than 10 hours a week | 34.5% | 22.8% | 26.8% | +4.0 pts |
| 10e | Commuting to and from classes | More than 10 hours a week | 10.2% | 9.6% | 15.4% | +5.8 pts |
| 11a | Acquiring job- or work-related knowledge and skills | Quite a bit or very much | 58.9% | 68.9% | 60.1% | −8.8 pts |
| 11b | Writing clearly and effectively | Quite a bit or very much | 52.6% | 54.7% | 49.0% | −5.7 pts |
| 11c | Speaking clearly and effectively | Quite a bit or very much | 52.6% | 55.2% | 54.6% | −0.6 pts |
| 11d | Thinking critically and analytically | Quite a bit or very much | 68.2% | 67.6% | 68.8% | +1.2 pts |
| 11e | Solving numerical problems | Quite a bit or very much | 56.3% | 58.6% | 56.3% | −2.3 pts |
| 11f | Working effectively with others | Quite a bit or very much | 61.7% | 66.6% | 65.3% | −1.3 pts |
| 11g | Learning effectively on your own | Quite a bit or very much | 70.9% | 67.4% | 69.0% | +1.6 pts |
| 11h | Developing clearer career goals | Quite a bit or very much | 61.6% | 69.8% | 68.2% | −1.6 pts |
| 11i | Gaining information about career opportunities | Quite a bit or very much | 48.5% | 69.1% | 63.6% | −5.5 pts |
| 12.1a | Academic advising/planning (usage) | Used at least once | 90.5% | 93.6% | 91.6% | −2.0 pts |
| 12.1b | Career counseling (usage) | Used at least once | 23.1% | 23.2% | 20.8% | −2.4 pts |
| 12.1c | Job placement assistance (usage) | Used at least once | 7.3% | 16.3% | 15.1% | −1.2 pts |
| 12.1d | Peer or other tutoring (usage) | Used at least once | 21.8% | 15.5% | 11.8% | −3.7 pts |
| 12.1e | Skill labs (writing, math, etc.) (usage) | Used at least once | 41.8% | 48.0% | 50.6% | +2.6 pts |
| 12.1f | Child care (usage) | Used at least once | 3.4% | 5.5% | 4.6% | −0.9 pts |
| 12.1g | Financial aid advising (usage) | Used at least once | 74.5% | 78.6% | 77.3% | −1.3 pts |
| 12.1h | Computer lab (usage) | Used at least once | 62.9% | 57.4% | 48.5% | −8.9 pts |
| 12.1i | Student organizations (usage) | Used at least once | 11.9% | 18.4% | 14.9% | −3.5 pts |
| 12.1j | Transfer advising/planning (usage) | Used at least once | 24.4% | 23.0% | 6.7% | −16.3 pts |
| 12.1k | Library resources and services (usage) | Used at least once | 57.5% | 42.5% | 42.7% | +0.2 pts |
| 12.1l | Services for students with disabilities (usage) | Used at least once | 5.5% | 8.0% | 9.0% | +1.0 pts |
| 12.1m | Services for active military and veterans (usage) | Used at least once | 3.5% | 5.2% | 2.2% | −3.0 pts |
| 12.2a | Academic advising/planning (satisfaction) | Very satisfied | 39.8% | 68.2% | 37.1% | −31.1 pts |
| 12.2b | Career counseling (satisfaction) | Very satisfied | 26.5% | 45.9% | 24.9% | −21.0 pts |
| 12.2c | Job placement assistance (satisfaction) | Very satisfied | 25.8% | 60.8% | 47.5% | −13.3 pts |
| 12.2d | Peer or other tutoring (satisfaction) | Very satisfied | 34.3% | 55.2% | 57.2% | +2.0 pts |
| 12.2e | Skill labs (writing, math, etc.) (satisfaction) | Very satisfied | 44.9% | 52.3% | 46.0% | −6.3 pts |
| 12.2f | Child care (satisfaction) | Very satisfied | 24.3% | 71.7% | 47.8% | −23.9 pts |
| 12.2g | Financial aid advising (satisfaction) | Very satisfied | 42.4% | 56.6% | 42.7% | −13.9 pts |
| 12.2h | Computer lab (satisfaction) | Very satisfied | 52.3% | 52.3% | 46.0% | −6.3 pts |
| 12.2i | Student organizations (satisfaction) | Very satisfied | 24.7% | 47.5% | 22.5% | −25.0 pts |
| 12.2j | Transfer advising/planning (satisfaction) | Very satisfied | 35.3% | 54.4% | 36.8% | −17.6 pts |
| 12.2k | Library resources and services (satisfaction) | Very satisfied | 50.0% | 50.9% | 60.7% | +9.8 pts |
| 12.2l | Services for students with disabilities (satisfaction) | Very satisfied | 37.1% | 51.7% | 80.2% | +28.5 pts |
| 12.2m | Services for active military and veterans (satisfaction) | Very satisfied | 45.4% | 69.0% | 49.7% | −19.3 pts |
| 12.3a | Academic advising/planning (importance) | Very important | 73.1% | 78.1% | 69.0% | −9.1 pts |
| 12.3b | Career counseling (importance) | Very important | 43.2% | 42.4% | 25.8% | −16.6 pts |
| 12.3c | Job placement assistance (importance) | Very important | 35.8% | 45.0% | 44.0% | −1.0 pts |
| 12.3d | Peer or other tutoring (importance) | Very important | 32.6% | 29.7% | 26.3% | −3.4 pts |
| 12.3e | Skill labs (writing, math, etc.) (importance) | Very important | 37.6% | 46.2% | 43.8% | −2.4 pts |
| 12.3f | Child care (importance) | Very important | 30.5% | 29.1% | 25.6% | −3.5 pts |
| 12.3g | Financial aid advising (importance) | Very important | 71.6% | 75.4% | 75.7% | +0.3 pts |
| 12.3h | Computer lab (importance) | Very important | 51.6% | 46.2% | 31.3% | −14.9 pts |
| 12.3i | Student organizations (importance) | Very important | 20.5% | 24.8% | 14.3% | −10.5 pts |
| 12.3j | Transfer advising/planning (importance) | Very important | 39.6% | 36.9% | 17.1% | −19.8 pts |
| 12.3k | Library resources and services (importance) | Very important | 51.5% | 42.9% | 37.6% | −5.3 pts |
| 12.3l | Services for students with disabilities (importance) | Very important | 44.2% | 49.1% | 50.1% | +1.0 pts |
| 12.3m | Services for active military and veterans (importance) | Very important | 45.7% | 47.8% | 48.1% | +0.3 pts |
| 13 | During the current academic term at this college, I completed registration before the first class session(s). | Yes, before classes began | 89.9% | 93.2% | 95.0% | +1.8 pts |
| 14 | The one response that best describes my experience with orientation when I first came to this college is: | Took part in orientation | 56.9% | 76.8% | 69.2% | −7.6 pts |
| 15 | During my first academic year at this college, I participated in a first-year experience program. | Yes | 27.4% | 40.0% | 31.0% | −9.0 pts |
| 16 | During my first academic term at this college, I participated in an organized learning community (a formal program in which groups of students take two or more classes together). | Yes | 9.9% | 16.8% | 15.3% | −1.5 pts |
| 17 | During my first academic term at this college, I participated in a student success course (a course that teaches the skills needed to succeed in college). | Yes | 27.1% | 45.1% | 46.1% | +1.0 pts |
| 18 | I was told that I should enroll in a developmental/remedial course (also referred to as Basic Skills, College Prep, etc.) in my first academic term at this college, and I… | Enrolled in one or more | 73.5% | 57.9% | 47.6% | −10.3 pts |
| 19 | During the current academic term at this college, my instructors clearly explained a class attendance policy that specified how many classes I could miss without a penalty. | All instructors explained it | 73.1% | 72.0% | 71.6% | −0.4 pts |
| 20 | Before the end of my first academic term at this college, an advisor helped me develop an academic plan (a personalized plan with a defined sequence of courses for completing a college certificate or degree and/or for transferring to a 4-year college or university). | Yes | 52.7% | 68.3% | 58.5% | −9.8 pts |
| 21 | Someone at this college contacts me if I am struggling with my studies to help me get the assistance I need. | Yes | 32.6% | 40.5% | 39.1% | −1.4 pts |
| 22 | During the current academic year at this college, I have participated in supplemental instruction/supplemental learning (extra class sessions with the instructor or an experienced student). | At least once | 16.7% | 19.3% | 22.6% | +3.3 pts |
| 23a | Working full-time (reason to withdraw) | Likely or very likely | 36.9% | 35.3% | 45.3% | +10.0 pts |
| 23b | Caring for dependents (reason to withdraw) | Likely or very likely | 28.1% | 24.1% | 30.1% | +6.0 pts |
| 23c | Academically unprepared (reason to withdraw) | Likely or very likely | 12.3% | 14.4% | 16.0% | +1.6 pts |
| 23d | Lack of finances (reason to withdraw) | Likely or very likely | 38.6% | 36.6% | 50.0% | +13.4 pts |
| 23e | Transfer to a 4-year college or university (reason to withdraw) | Likely or very likely | 30.7% | 15.7% | 18.0% | +2.3 pts |
| 24 | How supportive are your friends of your attending this college? | Quite a bit or extremely | 75.7% | 85.6% | 86.6% | +1.0 pts |
| 25 | How supportive is your immediate family of your attending this college? | Quite a bit or extremely | 88.8% | 92.6% | 91.1% | −1.5 pts |
| 26a | Complete a certificate program (goal) | Yes | 45.4% | 58.5% | 64.1% | +5.6 pts |
| 26b | Obtain an associate degree (goal) | Yes | 85.9% | 83.9% | 80.8% | −3.1 pts |
| 26c | Transfer to a 4-year college or university (goal) | Yes | 51.0% | 32.6% | 24.4% | −8.2 pts |
| 26d | Obtain or update job-related skills (goal) | Yes | 63.7% | 77.2% | 73.1% | −4.1 pts |
| 26e | Change careers (goal) | Yes | 36.3% | 32.3% | 35.8% | +3.5 pts |
| 26f | Self-improvement/personal enjoyment (goal) | Yes | 59.8% | 68.2% | 71.7% | +3.5 pts |
| 27a | My own income/savings (paying for college) | Major source | 36.6% | 34.4% | 45.1% | +10.7 pts |
| 27b | Income/savings from family (paying for college) | Major source | 26.1% | 30.5% | 34.3% | +3.8 pts |
| 27c | Employer contributions (paying for college) | Major source | 2.4% | 2.7% | 4.2% | +1.5 pts |
| 27d | Active military or veterans benefits (paying for college) | Major source | 3.4% | 3.2% | 0.5% | −2.7 pts |
| 27e | Grants (paying for college) | Major source | 35.3% | 41.3% | 27.3% | −14.0 pts |
| 27f | Scholarships (paying for college) | Major source | 20.6% | 28.8% | 24.9% | −3.9 pts |
| 27g | Student loans (paying for college) | Major source | 31.2% | 27.0% | 21.6% | −5.4 pts |
| 27h | Public assistance (paying for college) | Major source | 6.1% | 7.1% | 8.8% | +1.7 pts |
| 29 | At this college, in what range is your overall college grade point average (GPA) | A | 40.1% | 41.2% | 40.5% | −0.7 pts |
| 30 | In what range was your overall high school grade point average (GPA)? | A | 42.8% | 38.5% | 50.6% | +12.1 pts |
| 35 | Would you recommend this college to a friend or family member? | Yes | 82.5% | 90.3% | 84.5% | −5.8 pts |
| 36 | How would you evaluate your overall educational experience at this college? | Good or excellent | 78.3% | 82.2% | 75.6% | −6.6 pts |
| 37 | Do you have children who live with you and depend on you for their care? | Yes | 27.1% | 18.2% | 15.7% | −2.5 pts |
| 40 | Are you married? | Yes | 17.1% | 8.5% | 8.7% | +0.2 pts |
| 41 | Is English your native language? | Yes | 97.5% | 97.0% | 94.6% | −2.4 pts |
| 42 | Are you a current or former member of the U.S. Armed Forces, Reserves, or National Guard? | Yes | 2.7% | 4.0% | 0.2% | −3.8 pts |
| 43 | Are you an international student or non-resident alien? | Yes | 1.0% | 1.2% | 0.1% | −1.1 pts |
| 44 | Are you a student-athlete on a team sponsored by this college's athletics department? | Yes | 0.3% | 1.5% | 0.1% | −1.4 pts |
| 45a | American Indian or Alaska Native | Yes | 0.8% | 1.6% | 1.3% | −0.3 pts |
| 45b | Asian | Yes | 2.0% | 0.2% | 3.5% | +3.3 pts |
| 45c | Black or African American | Yes | 2.6% | 4.3% | 6.3% | +2.0 pts |
| 45d | Hispanic or Latino | Yes | 0.7% | 2.8% | 4.1% | +1.3 pts |
| 45e | Native Hawaiian | Yes | 0.2% | 0.0% | 1.1% | +1.1 pts |
| 45f | Pacific Islander (non-Native Hawaiian) | Yes | 0.2% | 0.7% | 1.1% | +0.4 pts |
| 45g | White | Yes | 96.2% | 96.7% | 92.4% | −4.3 pts |
| 45h | Other | Yes | 0.5% | 0.7% | 1.1% | +0.4 pts |
| 45i | Prefer not answer (race) | Yes | 0.8% | 0.5% | 1.1% | +0.6 pts |
| 47a | Mother attended some college | Yes | 60.7% | 66.8% | 71.0% | +4.2 pts |
| 47b | Father attended some college | Yes | 37.2% | 43.4% | 43.6% | +0.2 pts |
| 47c | Brother/Sister attended some college | Yes | 45.4% | 49.6% | 48.3% | −1.3 pts |
| 47d | Child attended some college | Yes | 3.1% | 4.8% | 3.6% | −1.2 pts |
| 47e | Spouse/Partner attended some college | Yes | 13.2% | 10.0% | 11.6% | +1.6 pts |
| 47f | Legal Guardian attended some college | Yes | 2.0% | 0.8% | 2.6% | +1.8 pts |
| 47g | No one attended some college | Yes | 16.7% | 9.4% | 9.7% | +0.3 pts |
Who responded
Share of counted students, weighted as CCSSE weights them.
| Students who are | 2019 | 2023 | 2026 |
|---|---|---|---|
| Attending full-time | 45.5% | 46.7% | 23.3% |
| Age 18 to 24 | 65.6% | 67.9% | 71.4% |
| First-generation college students | 31.2% | 23.0% | 20.9% |
| Women | 64.8% | 61.2% | 62.2% |
| Taking or took developmental courses | 42.4% | 38.8% | 38.9% |
| Parents of children living with them | 27.1% | 18.2% | 15.7% |
Source: Belmont College CCSSE student data files for 2019 and 2023 (CCSSE Data for Dashboard workbook) and 2026 (new CCSSE data file). Results count only students CCSSE included in its weighted sample and are weighted by CCSSE’s institutional weight.
Benchmark scores are standardized against each year’s national cohort, so a change partly reflects how other colleges scored that year. College-specific and special-focus questions differ between years and are not included. Satisfaction questions count only students who used the service.